Sound Health & Wellness provider portal, phone and payer ID quick facts
| Provider resource entry point | https://soundhealthwellness.com/ |
|---|---|
| Payer contact reference | 1-800-225-7620Trust/PPO claims customer service, option 2 then 2. |
| Claims payer ID | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately |
| Eligibility payer ID | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately |
| ERA payer ID | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately. Clearinghouse-specific: This registry has not established one national ERA payer ID for Sound Health & Wellness. ERA enrollment and 835 routing are clearinghouse- and product-specific; verify in the payer portal or clearinghouse payer list before enrollment. |
| Timely filing | 365 days (verify applicability) |
| Prior auth route | Verify the current product policy and delegated reviewer; X12 278 support is not established by a portal link |
| Last reviewed | 2026-04-23 |
- Trust/PPO claims customer service, option 2 then 2.
- This registry has not established a payer-specific appeal ladder for Sound Health & Wellness. Use the denial notice, plan document, provider agreement, or jurisdictional rule to assign the correct route and deadline. Missing registry evidence does not mean appeal rights are unavailable.
- This registry has not established one national ERA payer ID for Sound Health & Wellness. ERA enrollment and 835 routing are clearinghouse- and product-specific; verify in the payer portal or clearinghouse payer list before enrollment.
Sound Health & Wellness at a glance
| Legal name | Sound Health & Wellness Trust |
|---|---|
| Also known as | Sound Health, Sound Trust |
| Category | Commercial |
| Registry organization relationship (unverified) | Kaiser Permanente WA Options. The stored Kaiser descriptor does not establish a parent organization. Sound Health & Wellness Trust offers PPO and Kaiser options; for the documented 2026 PPO benefit, Premera BlueCard supplies the network and Zenith American Solutions continues claims administration. Confirm the member option and service date. |
| Claims payer ID | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately |
| Eligibility (270/271) payer ID | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately |
| ERA (835) payer ID | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately. Clearinghouse-specific: This registry has not established one national ERA payer ID for Sound Health & Wellness. ERA enrollment and 835 routing are clearinghouse- and product-specific; verify in the payer portal or clearinghouse payer list before enrollment. |
| NAIC company code | Not established in this registry |
| States covered | Washington |
| Provider resource entry point | https://soundhealthwellness.com/ |
| Provider phone | 1-800-225-7620Trust/PPO claims customer service, option 2 then 2. |
Always verify claims-routing details against the member ID card and the payer's current EDI companion guide before submission.
Timely filing & appeals for Sound Health & Wellness
This registry lists 365 days as an initial-claim reference for Sound Health & Wellness. Confirm the applicable product, provider agreement, start event and current payer instructions. Do not apply this value automatically to out-of-network, secondary, corrected or appealed claims.
| Submission type | Window |
|---|---|
| Initial claim reference | 365 days (verify applicability) |
| Out-of-network initial claim | Verify the member's plan and applicable out-of-network rules |
| Secondary / coordination of benefits | Verify the allowed window and start event; a primary EOB does not automatically restart filing |
| Corrected claim | Verify correction instructions; do not substitute an appeal deadline |
| Reconsideration / appeal | Use the applicable denial or decision notice and the process below |
This registry has not established a payer-specific appeal ladder for Sound Health & Wellness. Use the denial notice, plan document, provider agreement, or jurisdictional rule to assign the correct route and deadline. Missing registry evidence does not mean appeal rights are unavailable.
Source: Sound Health & Wellness provider policy. Always confirm before disputing a TFL denial — payer policies are versioned and product-specific.
Prior authorization with Sound Health & Wellness
Decision deadlines depend on the product, service and urgency. CMS-0057-F generally starts its decision-timeframe requirements in 2026 for Medicare Advantage, Medicaid and CHIP payers subject to the rule: seven calendar days for standard requests and 72 hours for expedited requests. Those requirements exclude drug authorizations and QHP issuers on the federally facilitated exchanges. Other plans, state rules and permitted extensions can differ. Check the applicable policy; a decision deadline is not a guarantee of approval.
CMS-0057-F decision-timeframe requirements and exclusions
Verify Sound Health & Wellness electronic claims (837), eligibility (270/271), remittance (835) and authorization (278) separately for the member product and clearinghouse. Registry flags and routing references are not current transaction-complete approval. Confirm the companion guide, enrollment and applicable source findings below. A blank or unverified field does not establish that the transaction is unavailable. Authorization requirements and submission channels depend on the product, service and delegated reviewer. Verify the applicable policy before scheduling; a portal listing is not proof of X12 278 connectivity.
This registry does not provide a current prior-authorization code list for Sound Health & Wellness. Start with the provider resources or the policy documents below, then confirm the applicable product, service and effective date. A resource link does not establish that a live code-lookup tool is available.
Top denial reasons for Sound Health & Wellness
Per-payer denial benchmarks publish here once the QuickIntell anonymized ETL pipeline ingests sufficient Sound Health & Wellness volume. Until then, see the broader CARC reference for industry-wide remediation guides.
Electronic claims, eligibility & ERA
| Transaction | Registry indication — not verification | Routing reference |
|---|---|---|
| 837P / 837I claims | Listed in registry; verify current scope | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately |
| 270 / 271 eligibility | Listed in registry; verify current scope | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately |
| 278 prior authorization | Listed in registry; verify current scope | Verify X12 278 routing separately |
| 835 ERA | Verify support and enrollment separately | No single all-product identifier established in this registry; see source findings and verify the member product and transaction separately. Clearinghouse-specific: This registry has not established one national ERA payer ID for Sound Health & Wellness. ERA enrollment and 835 routing are clearinghouse- and product-specific; verify in the payer portal or clearinghouse payer list before enrollment. |
Payer IDs vary by clearinghouse — confirm against your clearinghouse payer list (Availity, Change Healthcare/Optum, Waystar) before configuring submitter routing.
What revenue cycle teams should verify before submitting claims
- Sound Health & Wellness Trust offers PPO and Kaiser options. For the documented 2026 PPO benefit, Premera BlueCard supplies the network and Zenith American Solutions continues claims administration; do not infer that Kaiser is the Trust parent or the PPO claim administrator.
Source checks and remaining limits
The latest partial comparison is dated . Retained earlier findings keep their original dates below. This is a partial source check, not a whole-page, clinical or legal review. It does not refresh the legacy review date above.
parent_org / record_scope
Source comparison: 2026-09-26
The Trust offers PPO and Kaiser options; Kaiser is not established as its parent. For 2026 PPO the network is Premera BlueCard while Zenith continues claims administration.
Primary source for parent_org / record_scopeprovider_phone
Source comparison: 2026-09-26
The 2026 PPO notice directs claims questions to 800-225-7620 option 2 then 2, not baseline 866-365-2413.
Primary source for provider_phoneportal_url
Source comparison: 2026-09-26
The homepage explicitly routes providers to the Trust third-party administrator via Provider Access; memberMySoundHealth differs.
Primary source for portal_url
Not checked in this pass: Whole-record approval, legal identity, ownership and complete product coverage; Authenticated transactions and QuickIntell integrations; timely_filing_days / payer_ids / electronic_claims_supported / supports_279_271 / supports_278: Network membership and a claims-status portal do not prove a universal 365-day deadline or transaction capability/IDs..
Sources used for this guide
State coverage
Sound Health & Wellness operates in the following states. Each link opens state-level Medicaid program details, dominant commercial payers, and state-specific RCM regulations.
Evaluate QuickIntell workflow fit for Sound Health & Wellness
These module references are evaluation starting points, not evidence of a validated connection, supported transaction or customer deployment. Confirm the actual member plan, data access and product scope first.
- QuickRCM
Evaluate claim preparation, follow-up and denial worklists for Sound Health & Wellness; verify the actual plan rules and available connections before implementation.
- QuickAuth
Assess authorization-packet and status workflows for Sound Health & Wellness; confirm product, service, delegated reviewer and permitted submission channels.
- QuickERA
Verify the actual 835 files, posting exceptions and reconciliation requirements for Sound Health & Wellness before evaluating automation. An ERA identifier alone does not establish supported ingestion or posting.
Frequently asked questions about Sound Health & Wellness
Where is the Sound Health & Wellness provider portal?
Use https://soundhealthwellness.com/ as a starting point for Sound Health & Wellness provider resources. This link may open a directory or contact page rather than a transaction portal. Select the applicable product and administrator, then verify the available functions, enrollment and access requirements. QuickIntell is not the official payer portal.
What is the timely filing limit for Sound Health & Wellness?
This registry lists 365 days as an initial-claim reference for Sound Health & Wellness. Confirm the applicable product, provider agreement, start event and current payer instructions. Do not apply this value automatically to out-of-network, secondary, corrected or appealed claims.
Does Sound Health & Wellness publish a single claims payer ID?
This registry has not established one all-product claims payer ID for Sound Health & Wellness. See the source findings for transaction-specific references. Look up the correct ID for the member's plan and transaction in your clearinghouse directory and verify against the member ID card before submission.
Does Sound Health & Wellness accept electronic claims?
Verify Sound Health & Wellness electronic claims (837), eligibility (270/271), remittance (835) and authorization (278) separately for the member product and clearinghouse. Registry flags and routing references are not current transaction-complete approval. Confirm the companion guide, enrollment and applicable source findings below. A blank or unverified field does not establish that the transaction is unavailable.
How do I appeal a Sound Health & Wellness denial?
This registry has not established a payer-specific appeal ladder for Sound Health & Wellness. Use the denial notice, plan document, provider agreement, or jurisdictional rule to assign the correct route and deadline. Missing registry evidence does not mean appeal rights are unavailable.
How long do Sound Health & Wellness prior authorization approvals take?
Decision deadlines depend on the product, service and urgency. CMS-0057-F generally starts its decision-timeframe requirements in 2026 for Medicare Advantage, Medicaid and CHIP payers subject to the rule: seven calendar days for standard requests and 72 hours for expedited requests. Those requirements exclude drug authorizations and QHP issuers on the federally facilitated exchanges. Other plans, state rules and permitted extensions can differ. Check the applicable policy; a decision deadline is not a guarantee of approval.
What is the Sound Health & Wellness provider phone number?
This registry lists 1-800-225-7620 as a contact reference for Sound Health & Wellness. Trust/PPO claims customer service, option 2 then 2.
Automate workflows around Sound Health & Wellness requirements
Connect eligibility, prior authorization, pre-submission claim checks, and remittance routing in one governed workflow. Payer and plan configuration is confirmed during implementation.
Disclaimer
This page is operational reference for medical-billing professionals. It is not legal, clinical, or contractual advice. Payer policies change without notice — always verify against Sound Health & Wellness's current published documents before submission. CPT® is a registered trademark of the American Medical Association.