Privacy Policy
QuickIntell is committed to protecting your personal information with enterprise-grade security and transparency.
Last updated: April 30, 2026 | Version 1.0
The short version
- We sign a BAA with every customer that handles PHI.
- PHI never trains shared/external models.
- SOC 2 Type II audited; full security package on request.
Our Commitment to You
QuickIntell ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://quickintell.com.
Information We Collect
We may collect the following categories of information:
Personal Information
- •Name
- •Email address
- •Phone number
- •Company name
- •Any information you submit via forms, emails, or demo requests
Automatically Collected Information
- •IP address
- •Browser type and version
- •Pages visited, time spent, and referring URLs
- •Device and operating system information
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website performance, analytics, and user experience.
Protected Health Information (PHI)
QuickIntell may receive Protected Health Information from customers' EHRs and payers only under a signed Business Associate Agreement. PHI is processed for the customer's authorized healthcare operations and payment workflows.
How We Use Your Information
We use the collected information to:
Sharing of Information
We Do Not Sell Your Personal Data
Your privacy is our priority. We may share information with:
- •Trusted service providers (hosting, analytics, email tools) who help us operate our business
- •Legal authorities, if required by law
- •Business partners only with your explicit consent
Data Security
We implement administrative, technical, and physical safeguards designed for healthcare data, including encryption in transit, encryption at rest, role-based access control, monitoring, audit logging, backup protection, and vulnerability management. Current assurance materials and security package requests are available through our security overview and security package request pages.
No system can be guaranteed 100% secure, but QuickIntell maintains layered controls and reviews safeguards against applicable legal, contractual, and healthcare security requirements.
Breach Notification
If QuickIntell confirms a security breach affecting Protected Health Information, we will notify affected customers without unreasonable delay and within 72 hours of confirmation.
We cooperate with covered entities and business associates so they can meet HIPAA breach notification obligations, including patient notification timelines that may run up to 60 days depending on the facts and applicable law.
For EU personal data, we support controller notification workflows designed to meet GDPR Article 33 timing, including notice within 72 hours where required. Breach cooperation terms are handled through the applicable BAA or data processing agreement.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.
Your Rights
Depending on your jurisdiction, you may have the right to:
CCPA/CPRA
California residents may request to know, access, delete, correct, and limit use of sensitive personal information, and may exercise these rights without discrimination.
Do Not Sell or Share My Personal InformationGDPR
EEA and UK users may request access, correction, deletion, portability, objection, restriction, and withdrawal of consent. Our lawful bases may include contract, legal obligation, consent where required, and legitimate interests.
DPO and EU representative inquiries can be sent to privacy@quickintell.com. Where personal data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses.
VCDPA/CPA
Virginia and Colorado residents may have equivalent rights to confirm processing, access, correct, delete, obtain a copy of personal data, opt out of targeted advertising, sale, or profiling, and appeal certain decisions.
To exercise your rights, contact us at privacy@quickintell.com
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children's Privacy
QuickIntell does not knowingly collect personal data from children under 13 years of age.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Voice & AI Disclosures
QuickIntell operates AI-powered services that may interact with patients, members, and payor representatives on behalf of our customers. This section describes how we handle voice interactions, AI processing, and the use of large language models (LLMs) in our products, including QuickVoice, QuickScribe, QuickCode, QuickAuth, and QuickRCM.
Voice Calls Handled by QuickVoice
When QuickVoice is used to place or receive calls on behalf of a customer (for eligibility, prior authorization, claim status, denials follow-up, or patient outreach), the following may occur:
- •Recording: Calls are recorded where permitted by law and where required to verify payor responses or document caller consent. A verbal disclosure is played at the start of recorded calls in jurisdictions that require notice.
- •Transcription: Audio is converted to text using automated speech recognition so that downstream RCM workflows (notes, claim updates, audit trails) can use the structured output.
- •Encryption: Audio recordings and transcripts are encrypted in transit (TLS 1.2+) and at rest (AES-256) within tenant-isolated storage.
- •Retention: Raw audio recordings and transcripts are retained according to the retention period specified in the customer's Business Associate Agreement (BAA) or order form. By default, raw audio is retained for the minimum period required to verify and audit the call (typically up to 90 days), and transcripts are retained for the longer of the customer's configured retention period or the period required by applicable HIPAA, state, or payor recordkeeping rules. Customers may configure shorter or longer retention windows through their account settings, subject to legal minimums.
Opt-Out and Caller Choice
Individuals interacting with QuickVoice may decline to be recorded or to continue with an automated agent. Available options include:
- •Requesting a transfer to a human representative during the call.
- •Asking that a specific call not be recorded; where recording is not legally required, the call will be terminated or transferred.
- •Submitting a written request to privacy@quickintell.com to delete an existing recording or transcript, subject to the customer's legal retention obligations and our role as a Business Associate under HIPAA.
AI & LLM Sub-Processor Scope
QuickIntell uses third-party AI and LLM infrastructure providers as sub-processors to power transcription, summarization, classification, coding, and conversational features. These providers are limited to roles consistent with our Business Associate obligations:
- •Coverage: Sub-processors may receive call audio, transcripts, claim text, clinical notes, eligibility responses, and other inputs that are strictly required to perform the requested AI task.
- •Contractual safeguards: All AI/LLM sub-processors that may handle Protected Health Information (PHI) operate under signed Business Associate Agreements (BAAs) and Data Processing Agreements (DPAs) that prohibit secondary use of customer data.
- •Zero-retention & private deployments: Where available, we use enterprise endpoints configured for zero data retention or deploy models within QuickIntell-controlled tenants so prompts and completions are not logged by the upstream provider.
- •Sub-processor list: The current list of sub-processors that may process customer data, including AI and LLM providers, is available through our sub-processors page or by request at privacy@quickintell.com.
No Training on Customer PHI
Customer Protected Health Information (PHI), call recordings, transcripts, and identifiable patient data are not used to train, fine-tune, or otherwise improve shared or external foundation models, whether operated by QuickIntell or by our AI sub-processors. Any model improvements that QuickIntell performs are limited to customer-specific, opt-in tuning that stays within the customer's tenant boundary, or to fully de-identified data sets prepared in accordance with the HIPAA Safe Harbor or Expert Determination methods.
Contact Information
Phone
Address
QuickIntell
651 N Broad St # 201
Middletown, DE 19709, United States
Privacy FAQ
Do you sign a BAA?
Yes. QuickIntell signs a Business Associate Agreement with customers that handle PHI before processing PHI on their behalf.
Is patient PHI used to train AI models?
No. Customer PHI, transcripts, call recordings, and identifiable patient data are not used to train shared or external foundation models.
Where is data stored?
Customer data is stored in QuickIntell-controlled cloud environments with tenant isolation, encryption in transit, and encryption at rest.
How fast is breach notification?
QuickIntell notifies customers within 72 hours after confirming a breach affecting PHI and cooperates with applicable HIPAA and GDPR notification timelines.
Can I request a SOC 2 report?
Yes. Customers and qualified prospects may request the SOC 2 report and broader security package through the security package request page or privacy@quickintell.com.
How do I submit a data subject request?
Submit access, deletion, correction, limitation, opt-out, or appeal requests to privacy@quickintell.com. We may need to verify your identity and route PHI requests through the applicable customer when QuickIntell acts as a Business Associate.
Questions About Your Privacy?
Our team is here to help. Reach out anytime with questions or concerns about how we handle your data.