Cigna provider portal, phone and payer ID quick facts
| Provider portal | https://cignaforhcp.cigna.com |
|---|---|
| Provider phone | 1-800-882-4462 |
| Claims payer ID | 62308 |
| Eligibility payer ID | 62308 |
| ERA payer ID | 62308 |
| Timely filing | 90 days |
| Prior auth route | X12 278 plus provider portal |
| Last reviewed | 2026-04-23 |
Cigna at a glance
| Legal name | Cigna Health and Life Insurance Company |
|---|---|
| Also known as | Cigna Healthcare, The Cigna Group |
| Category | Commercial |
| Parent organization | The Cigna Group |
| Claims payer ID | 62308 |
| Eligibility (270/271) payer ID | 62308 |
| ERA (835) payer ID | 62308 |
| NAIC company code | Not published |
| States covered | Nationwide (50 states) |
| Members covered | ~18 million members |
| Provider portal | https://cignaforhcp.cigna.com |
| Provider phone | 1-800-882-4462 |
Always verify claims-routing details against the member ID card and the payer's current EDI companion guide before submission.
Timely filing & appeals for Cigna
Cigna's standard timely filing window for participating providers is 90 days from the date of service. Plan-specific products (Medicare Advantage, Medicaid, employer groups, secondary claims) may have shorter or longer windows — always confirm against the policy linked below before disputing a TFL denial.
| Submission type | Window |
|---|---|
| In-network initial claim | 90 days |
| Out-of-network initial claim | 90 days (verify per plan) |
| Secondary / coordination of benefits | 90 days from primary EOB |
| Corrected / appeal | 180 days from denial |
Appeal levels
- Level 1: First-Level ReconsiderationFile within 180 days
Written request for claim reconsideration with supporting documentation, filed within the stated window of the denial notification.
- Level 2: Second-Level Formal AppealFile within 60 days
Formal appeal reviewed by a party not involved in the initial determination; typically requires the first-level decision letter.
- Level 3: External / Independent ReviewFile within 120 days
External Independent Review Organization (IRO) review per ACA §2719 and applicable state law.
Source: Cigna provider policy. Always confirm before disputing a TFL denial — payer policies are versioned and product-specific.
Prior authorization with Cigna
Cigna accepts X12 278 prior-authorization transactions electronically. The procedures most commonly subject to prior authorization include advanced imaging, inpatient admissions, specialty pharmacy, and certain outpatient surgical procedures. Use the payer's authorization tool below to confirm requirements per CPT before scheduling a service.
Cigna maintains a live prior-authorization code lookup tool that supersedes any cached list. Use the provider portal or the policy documents below to confirm the current PA list before rendering a service.
Top denial reasons for Cigna
Per-payer denial benchmarks publish here once the QuickIntell anonymized ETL pipeline ingests sufficient Cigna volume. Until then, see the broader CARC reference for industry-wide remediation guides.
Electronic claims, eligibility & ERA
| Transaction | Supported | Payer ID |
|---|---|---|
| 837P / 837I claims | Yes | 62308 |
| 270 / 271 eligibility | Yes | 62308 |
| 278 prior authorization | Yes | 62308 |
| 835 ERA | Yes | 62308 |
Payer IDs vary by clearinghouse — confirm against your clearinghouse payer list (Availity, Change Healthcare/Optum, Waystar) before configuring submitter routing.
What revenue cycle teams should verify before submitting claims
- Confirm whether the member is Cigna commercial, Cigna Healthcare, Cigna Medicare, behavioral health, pharmacy, or a delegated specialty-review workflow before selecting the authorization route.
- Use payer ID 62308 for standard Cigna medical claim routing only after confirming the member card and clearinghouse payer list.
- For imaging, cardiology, musculoskeletal, sleep, radiation oncology, specialty pharmacy, and similar categories, verify whether the request routes to Cigna, eviCore/Evernorth, CoverMyMeds, Availity, phone, or fax.
Common denial and routing risks for this payer
- Submitting a delegated specialty authorization through the wrong channel even when the clinical packet is complete.
- Releasing a claim whose CPT/HCPCS, units, site of service, rendering provider, or facility no longer match the approved Cigna authorization.
- Applying Cigna commercial timely filing or appeal windows to Cigna Medicare or employer-specific products without checking the current reference guide.
How QuickIntell supports this workflow
- Route Cigna requirement checks through a payer-specific authorization workqueue that separates Cigna-direct, eviCore/Evernorth, pharmacy, and Availity paths.
- Store the authorization number, delegated reviewer, approved units, dates, site, and provider/facility scope for downstream claim scrub checks.
- Flag Cigna claims with high medical-necessity or wrong-channel risk before 837 submission.
Sources used for this guide
QuickIntell coverage for Cigna
Frequently asked questions about Cigna
Where is the Cigna provider portal?
The Cigna provider portal is available at https://cignaforhcp.cigna.com. Use it for eligibility checks, claim status, prior authorization workflows, appeals, and payer-specific routing updates. QuickIntell links to the payer's provider-facing portal as a reference and is not the official payer portal.
What is the timely filing limit for Cigna?
Cigna's standard timely filing limit for participating providers is 90 days from the date of service. Plan-specific products (Medicare Advantage, Medicaid managed care, employer groups) may have different windows — confirm against the payer's provider manual before disputing a TFL denial.
What is the Cigna payer ID?
The primary claims payer ID for Cigna is 62308. Eligibility (270/271) uses 62308 and ERA (835) uses 62308. Always verify against the member ID card and your clearinghouse payer list before submitting.
Does Cigna accept electronic claims?
Yes — Cigna accepts ANSI X12 837P and 837I electronic claims through standard clearinghouses. Real-time eligibility (270/271) is supported and X12 278 prior authorization is supported.
How do I appeal a Cigna denial?
Cigna uses a 3-level appeal process. Level 1 (First-Level Reconsideration) must be filed within 180 days of the denial. Each escalation level requires the prior decision letter and supporting clinical or coding documentation. See the appeal-levels block above for deadlines and process.
How long do Cigna prior authorization approvals take?
Cigna's prior-authorization decision turnaround typically follows standard industry windows: 72 hours for urgent requests and up to 14 calendar days for non-urgent requests. Specialty drugs and high-cost imaging may extend further. Submit through X12 278 or the Cigna provider portal for the fastest turnaround.
What is the Cigna provider phone number?
Providers can reach Cigna at 1-800-882-4462 for claims status, eligibility verification, and authorization questions. Have the member ID, date of service, and tax ID ready before calling. Most operational tasks are faster through the provider portal at https://cignaforhcp.cigna.com.
Run cleaner claims to Cigna with QuickIntell
QuickAuth, QuickRCM, and QuickERA are validated against Cigna's EDI behavior — eligibility, prior auth, claim scrubbing, and ERA posting all run on real payer rules.
Disclaimer
This page is operational reference for medical-billing professionals. It is not legal, clinical, or contractual advice. Payer policies change without notice — always verify against Cigna's current published documents before submission. CPT® is a registered trademark of the American Medical Association.