Cigna provider portal, phone and payer ID quick facts
| Provider portal | https://cignaforhcp.cigna.com |
|---|---|
| Provider phone | 1-800-882-4462 |
| Claims payer ID | 62308 |
| Eligibility payer ID | 62308 |
| ERA payer ID | 62308 |
| Timely filing | Participating-provider reference: 90 days |
| Prior auth route | X12 278 plus provider portal |
| Last reviewed | 2026-04-23 |
Active policies and authorization requirements
Source-backed policy references reviewed for provider billing and authorization workflows.
Cigna at a glance
| Legal name | Cigna Health and Life Insurance Company |
|---|---|
| Also known as | Cigna Healthcare, The Cigna Group |
| Category | Commercial |
| Parent organization | The Cigna Group |
| Claims payer ID | 62308 |
| Eligibility (270/271) payer ID | 62308 |
| ERA (835) payer ID | 62308 |
| NAIC company code | Not established in this registry |
| States covered | Nationwide (50 states) |
| Members covered | ~18 million members |
| Provider portal | https://cignaforhcp.cigna.com |
| Provider phone | 1-800-882-4462 |
Always verify claims-routing details against the member ID card and the payer's current EDI companion guide before submission.
Timely filing & appeals for Cigna
Cigna's public provider guidance lists 90 days after service for participating providers and 180 days for out-of-network providers. Consecutive services use the last service date. Applicable law or the provider agreement may allow longer. Coordination-of-benefits timing uses the primary payer's EOB/EOP processing date. Requested information and extraordinary circumstances have separate exceptions; verify the applicable product and instructions.
| Submission type | Window |
|---|---|
| Initial claim reference | Participating-provider reference: 90 days |
| Out-of-network initial claim | Verify the member's plan and applicable out-of-network rules |
| Secondary / coordination of benefits | Verify the allowed window and start event; a primary EOB does not automatically restart filing |
| Corrected claim | Verify correction instructions; do not substitute an appeal deadline |
| Reconsideration / appeal | Use the applicable denial or decision notice and the process below |
Reconsideration and appeal routes
- Provider payment appeal180 calendar days; verify the start event
For post-service payment disputes, count from the initial payment or denial notice, or the last payment adjustment when that adjustment is disputed. Customer/member appeals follow a different route. California procedures, applicable law and the provider agreement can change these instructions.
Source: Cigna provider policy. Always confirm before disputing a TFL denial — payer policies are versioned and product-specific.
Prior authorization with Cigna
Decision deadlines depend on the product, service and urgency. CMS-0057-F generally starts its decision-timeframe requirements in 2026 for Medicare Advantage, Medicaid and CHIP payers subject to the rule: seven calendar days for standard requests and 72 hours for expedited requests. Those requirements exclude drug authorizations and QHP issuers on the federally facilitated exchanges. Other plans, state rules and permitted extensions can differ. Check the applicable policy; a decision deadline is not a guarantee of approval.
CMS-0057-F decision-timeframe requirements and exclusions
Cigna accepts X12 278 prior-authorization transactions electronically. The procedures most commonly subject to prior authorization include advanced imaging, inpatient admissions, specialty pharmacy, and certain outpatient surgical procedures. Use the payer's authorization tool below to confirm requirements per CPT before scheduling a service.
Cigna maintains a live prior-authorization code lookup tool that supersedes any cached list. Use the provider portal or the policy documents below to confirm the current PA list before rendering a service.
Top denial reasons for Cigna
Per-payer denial benchmarks publish here once the QuickIntell anonymized ETL pipeline ingests sufficient Cigna volume. Until then, see the broader CARC reference for industry-wide remediation guides.
Electronic claims, eligibility & ERA
| Transaction | Supported | Payer ID |
|---|---|---|
| 837P / 837I claims | Yes | 62308 |
| 270 / 271 eligibility | Yes | 62308 |
| 278 prior authorization | Yes | Verify X12 278 routing separately |
| 835 ERA | Yes | 62308 |
Payer IDs vary by clearinghouse — confirm against your clearinghouse payer list (Availity, Change Healthcare/Optum, Waystar) before configuring submitter routing.
What revenue cycle teams should verify before submitting claims
- Confirm whether the member is Cigna commercial, Cigna Healthcare, Cigna Medicare, behavioral health, pharmacy, or a delegated specialty-review workflow before selecting the authorization route.
- Use payer ID 62308 for standard Cigna medical claim routing only after confirming the member card and clearinghouse payer list.
- For imaging, cardiology, musculoskeletal, sleep, radiation oncology, specialty pharmacy, and similar categories, verify whether the request routes to Cigna, eviCore/Evernorth, CoverMyMeds, Availity, phone, or fax.
Common denial and routing risks for this payer
- Submitting a delegated specialty authorization through the wrong channel even when the clinical packet is complete.
- Releasing a claim whose CPT/HCPCS, units, site of service, rendering provider, or facility no longer match the approved Cigna authorization.
- Applying Cigna commercial timely filing or appeal windows to Cigna Medicare or employer-specific products without checking the current reference guide.
How QuickIntell supports this workflow
- Route Cigna requirement checks through a payer-specific authorization workqueue that separates Cigna-direct, eviCore/Evernorth, pharmacy, and Availity paths.
- Store the authorization number, delegated reviewer, approved units, dates, site, and provider/facility scope for downstream claim scrub checks.
- Flag Cigna claims with high medical-necessity or wrong-channel risk before 837 submission.
Source checks and remaining limits
The specific findings below were compared with public primary sources on . This is a partial source check, not a whole-page, clinical or legal review. It does not refresh the legacy review date above.
Initial filing scope and exceptions
The provider page distinguishes participating and out-of-network filing (90 and 180 days after service). It addresses consecutive-service dates, primary EOB/EOP processing dates, requested information, and agreement or legal exceptions. These are not interchangeable with an appeal clock.
Primary source for initial filing scope and exceptionsProvider payment appeals and contact
Cigna lists 1-800-882-4462 for initial issue resolution. Its provider-payment appeal window is 180 calendar days from the initial payment/denial notice or disputed last adjustment. Member appeals, California procedures, contract provisions and law require separate routing; the generic three-stage ladder was removed.
Primary source for provider payment appeals and contact
Not checked in this pass: Every contract, California procedure and delegated product; Payer IDs and transaction support; Enrollment totals and legal-entity identifiers; QuickIntell capabilities and outcomes.
Sources used for this guide
QuickIntell coverage for Cigna
Frequently asked questions about Cigna
Where is the Cigna provider portal?
The Cigna provider portal is available at https://cignaforhcp.cigna.com. Use it for eligibility checks, claim status, prior authorization workflows, appeals, and payer-specific routing updates. QuickIntell links to the payer's provider-facing portal as a reference and is not the official payer portal.
What is the timely filing limit for Cigna?
Cigna's public provider guidance lists 90 days after service for participating providers and 180 days for out-of-network providers. Consecutive services use the last service date. Applicable law or the provider agreement may allow longer. Coordination-of-benefits timing uses the primary payer's EOB/EOP processing date. Requested information and extraordinary circumstances have separate exceptions; verify the applicable product and instructions.
What is the Cigna payer ID?
The registry lists claims payer ID 62308 for Cigna. Eligibility (270/271): 62308. ERA (835): 62308. Do not substitute a claims ID for an unverified transaction ID. Confirm the member ID card, product and clearinghouse payer list before submitting.
Does Cigna accept electronic claims?
Yes — Cigna accepts ANSI X12 837P and 837I electronic claims through standard clearinghouses. Real-time eligibility (270/271) is supported and X12 278 prior authorization is supported.
How do I appeal a Cigna denial?
Identify the product, state and reason for the decision before choosing a Cigna dispute route. The listed starting route is Provider payment appeal (180 calendar days; verify the start event). For post-service payment disputes, count from the initial payment or denial notice, or the last payment adjustment when that adjustment is disputed. Customer/member appeals follow a different route. California procedures, applicable law and the provider agreement can change these instructions. Verify the controlling notice and exceptions; reconsideration, appeal and external review are not always a mandatory sequence.
How long do Cigna prior authorization approvals take?
Decision deadlines depend on the product, service and urgency. CMS-0057-F generally starts its decision-timeframe requirements in 2026 for Medicare Advantage, Medicaid and CHIP payers subject to the rule: seven calendar days for standard requests and 72 hours for expedited requests. Those requirements exclude drug authorizations and QHP issuers on the federally facilitated exchanges. Other plans, state rules and permitted extensions can differ. Check the applicable policy; a decision deadline is not a guarantee of approval.
What is the Cigna provider phone number?
This registry lists 1-800-882-4462 as a provider contact for Cigna. Confirm the service scope and the number on the member ID card; claim, eligibility and authorization inquiries may use different teams. Have the member ID, date of service and tax ID ready. The provider portal is https://cignaforhcp.cigna.com.
Automate workflows around Cigna requirements
Connect eligibility, prior authorization, pre-submission claim checks, and remittance routing in one governed workflow. Payer and plan configuration is confirmed during implementation.
Disclaimer
This page is operational reference for medical-billing professionals. It is not legal, clinical, or contractual advice. Payer policies change without notice — always verify against Cigna's current published documents before submission. CPT® is a registered trademark of the American Medical Association.