Solstice Benefits provider portal, phone and payer ID quick facts
| Provider portal | https://www.solsticebenefits.com |
|---|---|
| Provider phone | 1-877-760-2247 |
| Claims payer ID | Verify in clearinghouse payer list |
| Eligibility payer ID | Not established in this registry; verify with clearinghouse |
| ERA payer ID | Clearinghouse-specific |
| Timely filing | 180 days (verify applicability) |
| Prior auth route | X12 278 plus provider portal |
| Last reviewed | 2026-04-23 |
- This registry has not established a payer-specific appeal ladder for Solstice Benefits. Use the denial notice, plan document, provider agreement, or jurisdictional rule to assign the correct route and deadline. Missing registry evidence does not mean appeal rights are unavailable.
- This registry has not established one national ERA payer ID for Solstice Benefits. ERA enrollment and 835 routing are clearinghouse- and product-specific; verify in the payer portal or clearinghouse payer list before enrollment.
Solstice Benefits at a glance
| Legal name | Solstice Benefits, Inc. |
|---|---|
| Also known as | Solstice, Solstice Dental |
| Category | Commercial |
| Parent organization | Solstice Benefits |
| Claims payer ID | Not established in this registry |
| Eligibility (270/271) payer ID | Not established in this registry |
| ERA (835) payer ID | Clearinghouse-specific |
| NAIC company code | Not established in this registry |
| States covered | Nationwide (50 states) |
| Provider portal | https://www.solsticebenefits.com |
| Provider phone | 1-877-760-2247 |
Always verify claims-routing details against the member ID card and the payer's current EDI companion guide before submission.
Timely filing & appeals for Solstice Benefits
This registry lists 180 days as an initial-claim reference for Solstice Benefits. Confirm the applicable product, provider agreement, start event and current payer instructions. Do not apply this value automatically to out-of-network, secondary, corrected or appealed claims.
| Submission type | Window |
|---|---|
| Initial claim reference | 180 days (verify applicability) |
| Out-of-network initial claim | Verify the member's plan and applicable out-of-network rules |
| Secondary / coordination of benefits | Verify the allowed window and start event; a primary EOB does not automatically restart filing |
| Corrected claim | Verify correction instructions; do not substitute an appeal deadline |
| Reconsideration / appeal | Use the applicable denial or decision notice and the process below |
This registry has not established a payer-specific appeal ladder for Solstice Benefits. Use the denial notice, plan document, provider agreement, or jurisdictional rule to assign the correct route and deadline. Missing registry evidence does not mean appeal rights are unavailable.
Source: Solstice Benefits provider policy. Always confirm before disputing a TFL denial — payer policies are versioned and product-specific.
Prior authorization with Solstice Benefits
Decision deadlines depend on the product, service and urgency. CMS-0057-F generally starts its decision-timeframe requirements in 2026 for Medicare Advantage, Medicaid and CHIP payers subject to the rule: seven calendar days for standard requests and 72 hours for expedited requests. Those requirements exclude drug authorizations and QHP issuers on the federally facilitated exchanges. Other plans, state rules and permitted extensions can differ. Check the applicable policy; a decision deadline is not a guarantee of approval.
CMS-0057-F decision-timeframe requirements and exclusions
Solstice Benefits accepts X12 278 prior-authorization transactions electronically. The procedures most commonly subject to prior authorization include advanced imaging, inpatient admissions, specialty pharmacy, and certain outpatient surgical procedures. Use the payer's authorization tool below to confirm requirements per CPT before scheduling a service.
Solstice Benefits maintains a live prior-authorization code lookup tool that supersedes any cached list. Use the provider portal or the policy documents below to confirm the current PA list before rendering a service.
Top denial reasons for Solstice Benefits
Per-payer denial benchmarks publish here once the QuickIntell anonymized ETL pipeline ingests sufficient Solstice Benefits volume. Until then, see the broader CARC reference for industry-wide remediation guides.
Electronic claims, eligibility & ERA
| Transaction | Supported | Payer ID |
|---|---|---|
| 837P / 837I claims | Yes | — |
| 270 / 271 eligibility | Yes | — |
| 278 prior authorization | Yes | Verify X12 278 routing separately |
| 835 ERA | No | Clearinghouse-specific |
Payer IDs vary by clearinghouse — confirm against your clearinghouse payer list (Availity, Change Healthcare/Optum, Waystar) before configuring submitter routing.
QuickIntell coverage for Solstice Benefits
- QuickRCM
End-to-end claim lifecycle automation tuned to Solstice Benefits's edits and adjudication patterns.
- QuickAuth
Automated prior-authorization submissions and status checks for Solstice Benefits services that require PA.
- QuickERA
Automated 835 ERA posting from Solstice Benefits with payment reconciliation and denial routing.
Frequently asked questions about Solstice Benefits
Where is the Solstice Benefits provider portal?
The Solstice Benefits provider portal is available at https://www.solsticebenefits.com. Use it for eligibility checks, claim status, prior authorization workflows, appeals, and payer-specific routing updates. QuickIntell links to the payer's provider-facing portal as a reference and is not the official payer portal.
What is the timely filing limit for Solstice Benefits?
This registry lists 180 days as an initial-claim reference for Solstice Benefits. Confirm the applicable product, provider agreement, start event and current payer instructions. Do not apply this value automatically to out-of-network, secondary, corrected or appealed claims.
Does Solstice Benefits publish a single claims payer ID?
This registry has not established one claims payer ID for Solstice Benefits. Look up the correct ID for the member's plan and transaction in your clearinghouse directory and verify against the member ID card before submission.
Does Solstice Benefits accept electronic claims?
Yes — Solstice Benefits accepts ANSI X12 837P and 837I electronic claims through standard clearinghouses. Real-time eligibility (270/271) is supported and X12 278 prior authorization is supported.
How do I appeal a Solstice Benefits denial?
This registry has not established a payer-specific appeal ladder for Solstice Benefits. Use the denial notice, plan document, provider agreement, or jurisdictional rule to assign the correct route and deadline. Missing registry evidence does not mean appeal rights are unavailable.
How long do Solstice Benefits prior authorization approvals take?
Decision deadlines depend on the product, service and urgency. CMS-0057-F generally starts its decision-timeframe requirements in 2026 for Medicare Advantage, Medicaid and CHIP payers subject to the rule: seven calendar days for standard requests and 72 hours for expedited requests. Those requirements exclude drug authorizations and QHP issuers on the federally facilitated exchanges. Other plans, state rules and permitted extensions can differ. Check the applicable policy; a decision deadline is not a guarantee of approval.
What is the Solstice Benefits provider phone number?
This registry lists 1-877-760-2247 as a provider contact for Solstice Benefits. Confirm the service scope and the number on the member ID card; claim, eligibility and authorization inquiries may use different teams. Have the member ID, date of service and tax ID ready. The provider portal is https://www.solsticebenefits.com.
Automate workflows around Solstice Benefits requirements
Connect eligibility, prior authorization, pre-submission claim checks, and remittance routing in one governed workflow. Payer and plan configuration is confirmed during implementation.
Disclaimer
This page is operational reference for medical-billing professionals. It is not legal, clinical, or contractual advice. Payer policies change without notice — always verify against Solstice Benefits's current published documents before submission. CPT® is a registered trademark of the American Medical Association.