Aetna Dental at a glance
| Legal name | Aetna Dental Inc. |
|---|---|
| Also known as | Aetna Dental Access, Aetna Dental Administrators |
| Category | Commercial |
| Parent organization | CVS Health (Aetna subsidiary) |
| Claims payer ID | 60054 — registry reference; verify the member product, transaction and clearinghouse |
| Eligibility (270/271) payer ID | 60054 — registry reference; verify the member product, transaction and clearinghouse |
| ERA (835) payer ID | 60054 — registry reference; verify the member product, transaction and clearinghouse |
| NAIC company code | Not established in this registry |
| States covered | Nationwide (50 states) |
| Members covered | ~16 million members |
| Provider resource entry point | https://www.aetnadental.com/professionals/electronic-transaction-solutions/electronic-claim-faqs.html |
| Provider phone | 1-800-451-7715 |
Always verify claims-routing details against the member ID card and the payer's current EDI companion guide before submission.
Timely filing & appeals for Aetna Dental
Confirm the dental product and provider agreement. The electronic claims FAQ does not establish a national initial-filing deadline; encounters and Medicare routing differ.
| Submission type | Window |
|---|---|
| Initial claim reference | Dental product and agreement specific |
| Out-of-network initial claim | Verify the member's plan and applicable out-of-network rules |
| Secondary / coordination of benefits | Verify the allowed window and start event; a primary EOB does not automatically restart filing |
| Corrected claim | Verify correction instructions; do not substitute an appeal deadline |
| Reconsideration / appeal | Use the applicable denial or decision notice and the process below |
This registry has not established a payer-specific appeal ladder for Aetna Dental. Use the denial notice, plan document, provider agreement, or jurisdictional rule to assign the correct route and deadline. Missing registry evidence does not mean appeal rights are unavailable.
Source: Aetna Dental provider policy. Always confirm before disputing a TFL denial — payer policies are versioned and product-specific.
Prior authorization with Aetna Dental
Decision deadlines depend on the product, service and urgency. CMS-0057-F generally starts its decision-timeframe requirements in 2026 for Medicare Advantage, Medicaid and CHIP payers subject to the rule: seven calendar days for standard requests and 72 hours for expedited requests. Those requirements exclude drug authorizations and QHP issuers on the federally facilitated exchanges. Other plans, state rules and permitted extensions can differ. Check the applicable policy; a decision deadline is not a guarantee of approval.
CMS-0057-F decision-timeframe requirements and exclusions
Verify Aetna Dental electronic claims (837), eligibility (270/271), remittance (835) and authorization (278) separately for the member product and clearinghouse. Registry flags and routing references are not current transaction-complete approval. Confirm the companion guide, enrollment and applicable source findings below. A blank or unverified field does not establish that the transaction is unavailable. Authorization requirements and submission channels depend on the product, service and delegated reviewer. Verify the applicable policy before scheduling; a portal listing is not proof of X12 278 connectivity.
This registry does not provide a current prior-authorization code list for Aetna Dental. Start with the provider resources or the policy documents below, then confirm the applicable product, service and effective date. A resource link does not establish that a live code-lookup tool is available.
Top denial reasons for Aetna Dental
Per-payer denial benchmarks publish here once the QuickIntell anonymized ETL pipeline ingests sufficient Aetna Dental volume. Until then, see the broader CARC reference for industry-wide remediation guides.
Electronic claims, eligibility & ERA
| Transaction | Registry indication — not verification | Routing reference |
|---|---|---|
| 837P / 837I claims | Listed in registry; verify current scope | 60054 — registry reference; verify the member product, transaction and clearinghouse |
| 270 / 271 eligibility | Listed in registry; verify current scope | 60054 — registry reference; verify the member product, transaction and clearinghouse |
| 278 prior authorization | Listed in registry; verify current scope | Verify X12 278 routing separately |
| 835 ERA | Verify support and enrollment separately | 60054 — registry reference; verify the member product, transaction and clearinghouse |
Payer IDs vary by clearinghouse — confirm against your clearinghouse payer list (Availity, Change Healthcare/Optum, Waystar) before configuring submitter routing.
What revenue cycle teams should verify before submitting claims
- Aetna’s dental FAQ identifies 60054 for claims and 68246 for DMO encounters. Those are different transaction contexts, not interchangeable routing choices.
- The FAQ’s dental-Medicare 18014 statement is dated 2016 and requires current product/effective-date verification. It does not certify the stored eligibility or ERA identifiers.
- The 180-day duplicate-rejection discussion is not an initial-claim filing deadline. Confirm the dental product and applicable provider agreement.
Source checks and remaining limits
The latest partial comparison is dated . Retained earlier findings keep their original dates below. This is a partial source check, not a whole-page, clinical or legal review. It does not refresh the legacy review date above.
provider_phone, payer_ids.claims, electronic_claims_supported, timely_filing_days
Source comparison: 2026-09-18
The dental FAQ distinguishes 60054 claims from 68246 DMO encounters and lists 800-451-7715 for dentists. Its dental-Medicare 18014 text is dated 2016 and needs current product/effective-date verification. Eligibility/ERA/278 are not certified; 180-day duplicate rejection is not an initial-filing deadline. Source locator: Submitting electronic claims and encounters.
Primary source for provider_phone, payer_ids.claims, electronic_claims_supported, timely_filing_days
Not checked in this pass: All fields outside these bounded findings, including exact legal entity/NAIC, current enrollment and geography; Product-complete initial, corrected, secondary and appeal rules, agreements, exceptions and effective dates; Every claims, eligibility, ERA and authorization transaction identifier; portal access is not capability certification; Current clinical criteria and prior-authorization code samples; QuickIntell integrations/outcomes and historical DataForSEO demand; Accountable whole-record editorial approval; no last_reviewed date was advanced.
Sources used for this guide
Evaluate QuickIntell workflow fit for Aetna Dental
These module references are evaluation starting points, not evidence of a validated connection, supported transaction or customer deployment. Confirm the actual member plan, data access and product scope first.
- QuickRCM
Evaluate claim preparation, follow-up and denial worklists for Aetna Dental; verify the actual plan rules and available connections before implementation.
- QuickAuth
Assess authorization-packet and status workflows for Aetna Dental; confirm product, service, delegated reviewer and permitted submission channels.
- QuickERA
Verify the actual 835 files, posting exceptions and reconciliation requirements for Aetna Dental before evaluating automation. An ERA identifier alone does not establish supported ingestion or posting.
Frequently asked questions about Aetna Dental
Where is the Aetna Dental provider portal?
Use https://www.aetnadental.com/professionals/electronic-transaction-solutions/electronic-claim-faqs.html as a starting point for Aetna Dental provider resources. This link may open a directory or contact page rather than a transaction portal. Select the applicable product and administrator, then verify the available functions, enrollment and access requirements. QuickIntell is not the official payer portal.
What is the timely filing limit for Aetna Dental?
Confirm the dental product and provider agreement. The electronic claims FAQ does not establish a national initial-filing deadline; encounters and Medicare routing differ.
What is the Aetna Dental payer ID?
Claims: 60054 — registry reference; verify the member product, transaction and clearinghouse. Eligibility (270/271): 60054 — registry reference; verify the member product, transaction and clearinghouse. ERA (835): 60054 — registry reference; verify the member product, transaction and clearinghouse. Do not substitute a claims ID for an unverified transaction ID. Check current source findings and the member ID card before submitting.
Does Aetna Dental accept electronic claims?
Verify Aetna Dental electronic claims (837), eligibility (270/271), remittance (835) and authorization (278) separately for the member product and clearinghouse. Registry flags and routing references are not current transaction-complete approval. Confirm the companion guide, enrollment and applicable source findings below. A blank or unverified field does not establish that the transaction is unavailable.
How do I appeal a Aetna Dental denial?
This registry has not established a payer-specific appeal ladder for Aetna Dental. Use the denial notice, plan document, provider agreement, or jurisdictional rule to assign the correct route and deadline. Missing registry evidence does not mean appeal rights are unavailable.
How long do Aetna Dental prior authorization approvals take?
Decision deadlines depend on the product, service and urgency. CMS-0057-F generally starts its decision-timeframe requirements in 2026 for Medicare Advantage, Medicaid and CHIP payers subject to the rule: seven calendar days for standard requests and 72 hours for expedited requests. Those requirements exclude drug authorizations and QHP issuers on the federally facilitated exchanges. Other plans, state rules and permitted extensions can differ. Check the applicable policy; a decision deadline is not a guarantee of approval.
What is the Aetna Dental provider phone number?
This registry lists 1-800-451-7715 as a contact reference for Aetna Dental. Confirm the number and service scope against the member ID card and current product-specific directory; claims, eligibility and authorization inquiries may use different teams.
Automate workflows around Aetna Dental requirements
Connect eligibility, prior authorization, pre-submission claim checks, and remittance routing in one governed workflow. Payer and plan configuration is confirmed during implementation.
Disclaimer
This page is operational reference for medical-billing professionals. It is not legal, clinical, or contractual advice. Payer policies change without notice — always verify against Aetna Dental's current published documents before submission. CPT® is a registered trademark of the American Medical Association.