Travelers Insurance provider portal, phone and payer ID quick facts
| Provider portal | https://www.travelers.com/claims/providers |
|---|---|
| Provider phone | 1-800-252-4633 |
| Claims payer ID | 31053 |
| Eligibility payer ID | 31053 |
| ERA payer ID | 31053 |
| Timely filing | 180 days |
| Prior auth route | Provider portal or policy document |
| Last reviewed | 2026-04-23 |
Travelers Insurance at a glance
| Legal name | The Travelers Companies, Inc. |
|---|---|
| Also known as | Travelers WC, Travelers Indemnity |
| Category | Workers' compensation |
| Parent organization | The Travelers Companies (NYSE: TRV) |
| Claims payer ID | 31053 |
| Eligibility (270/271) payer ID | 31053 |
| ERA (835) payer ID | 31053 |
| NAIC company code | 25658 |
| States covered | Nationwide (50 states) |
| Provider portal | https://www.travelers.com/claims/providers |
| Provider phone | 1-800-252-4633 |
Always verify claims-routing details against the member ID card and the payer's current EDI companion guide before submission.
Timely filing & appeals for Travelers Insurance
Travelers Insurance's standard timely filing window for participating providers is 180 days from the date of service. Plan-specific products (Medicare Advantage, Medicaid, employer groups, secondary claims) may have shorter or longer windows — always confirm against the policy linked below before disputing a TFL denial.
| Submission type | Window |
|---|---|
| In-network initial claim | 180 days |
| Out-of-network initial claim | 180 days (verify per plan) |
| Secondary / coordination of benefits | 180 days from primary EOB |
| Corrected / appeal | 60 days from denial |
Appeal levels
- Level 1: First-Level ReconsiderationFile within 60 days
Written request for claim reconsideration with supporting documentation, filed within the stated window of the denial notification.
- Level 2: Second-Level Formal AppealFile within 60 days
Formal appeal reviewed by a party not involved in the initial determination; typically requires the first-level decision letter.
- Level 3: External / Independent ReviewFile within 120 days
External Independent Review Organization (IRO) review per ACA §2719 and applicable state law.
Source: Travelers Insurance provider policy. Always confirm before disputing a TFL denial — payer policies are versioned and product-specific.
Prior authorization with Travelers Insurance
Travelers Insurance does not currently accept X12 278 prior-authorization transactions; submit via portal or fax. The procedures most commonly subject to prior authorization include advanced imaging, inpatient admissions, specialty pharmacy, and certain outpatient surgical procedures. Use the payer's authorization tool below to confirm requirements per CPT before scheduling a service.
Travelers Insurance maintains a live prior-authorization code lookup tool that supersedes any cached list. Use the provider portal or the policy documents below to confirm the current PA list before rendering a service.
Top denial reasons for Travelers Insurance
Per-payer denial benchmarks publish here once the QuickIntell anonymized ETL pipeline ingests sufficient Travelers Insurance volume. Until then, see the broader CARC reference for industry-wide remediation guides.
Electronic claims, eligibility & ERA
| Transaction | Supported | Payer ID |
|---|---|---|
| 837P / 837I claims | Yes | 31053 |
| 270 / 271 eligibility | No | 31053 |
| 278 prior authorization | No | 31053 |
| 835 ERA | Yes | 31053 |
Payer IDs vary by clearinghouse — confirm against your clearinghouse payer list (Availity, Change Healthcare/Optum, Waystar) before configuring submitter routing.
QuickIntell coverage for Travelers Insurance
- QuickRCM
End-to-end claim lifecycle automation tuned to Travelers Insurance's edits and adjudication patterns.
Frequently asked questions about Travelers Insurance
Where is the Travelers Insurance provider portal?
The Travelers Insurance provider portal is available at https://www.travelers.com/claims/providers. Use it for eligibility checks, claim status, prior authorization workflows, appeals, and payer-specific routing updates. QuickIntell links to the payer's provider-facing portal as a reference and is not the official payer portal.
What is the timely filing limit for Travelers Insurance?
Travelers Insurance's standard timely filing limit for participating providers is 180 days from the date of service. Plan-specific products (Medicare Advantage, Medicaid managed care, employer groups) may have different windows — confirm against the payer's provider manual before disputing a TFL denial.
What is the Travelers Insurance payer ID?
The primary claims payer ID for Travelers Insurance is 31053. Eligibility (270/271) uses 31053 and ERA (835) uses 31053. Always verify against the member ID card and your clearinghouse payer list before submitting.
Does Travelers Insurance accept electronic claims?
Yes — Travelers Insurance accepts ANSI X12 837P and 837I electronic claims through standard clearinghouses. Real-time eligibility (270/271) is not currently supported and X12 278 prior authorization is not currently supported.
How do I appeal a Travelers Insurance denial?
Travelers Insurance uses a 3-level appeal process. Level 1 (First-Level Reconsideration) must be filed within 60 days of the denial. Each escalation level requires the prior decision letter and supporting clinical or coding documentation. See the appeal-levels block above for deadlines and process.
How long do Travelers Insurance prior authorization approvals take?
Travelers Insurance's prior-authorization decision turnaround typically follows standard industry windows: 72 hours for urgent requests and up to 14 calendar days for non-urgent requests. Specialty drugs and high-cost imaging may extend further. Submit through the Travelers Insurance provider portal for the fastest turnaround.
What is the Travelers Insurance provider phone number?
Providers can reach Travelers Insurance at 1-800-252-4633 for claims status, eligibility verification, and authorization questions. Have the member ID, date of service, and tax ID ready before calling. Most operational tasks are faster through the provider portal at https://www.travelers.com/claims/providers.
Run cleaner claims to Travelers Insurance with QuickIntell
QuickAuth, QuickRCM, and QuickERA are validated against Travelers Insurance's EDI behavior — eligibility, prior auth, claim scrubbing, and ERA posting all run on real payer rules.
Disclaimer
This page is operational reference for medical-billing professionals. It is not legal, clinical, or contractual advice. Payer policies change without notice — always verify against Travelers Insurance's current published documents before submission. CPT® is a registered trademark of the American Medical Association.