KEPRO utilization-management reference

Identify the responsible organization first

1. Use the member ID card and current plan instructions to identify the insurer or administrator responsible for the service date. Keep that identity separate from a network name or an authorization-service name.
2. Confirm that this organization is delegated to review the requested service for this member. Case submission or status tools do not establish medical-claim, eligibility or remittance routing.
3. Verify each transaction with the responsible organization and clearinghouse, including enrollment requirements. A stored or historical claims identifier does not prove that the same value is valid for eligibility, ERA or authorization transactions.
4. No universal insurer filing deadline is established for this service reference. Identify the applicable plan, program or claim, responsible organization, service date and governing agreement before calculating a deadline.
5. Retain the governing source, product, service date, start event and applicable exception in the operational record. Use the actual decision notice and agreement for disputes rather than applying another plan's appeal ladder.

Provider resources and contact scope

Use https://acentra.com/about-us/locations as a starting point for KEPRO provider resources. This link may open a directory or contact page rather than a transaction portal. Select the applicable product and administrator, then verify the available functions, enrollment and access requirements. QuickIntell is not the official payer portal.

Open the provider-resource entry point

This registry has not established one provider phone number for KEPRO. Acentra lists separate state and program contacts, including Colorado PAR and Florida PASRR. The historical 1-800-411-8484 number is not established as a universal provider number; select the exact client program.

Source checks and remaining limits

The findings below concern the stated service role. This reference does not certify active insurance coverage, enrollment totals, every product or jurisdiction, electronic transaction capabilities, or a QuickIntell integration. Unknown fields are not proof that a service is unavailable. Earlier source findings and the full-record review date retain their original dates.

• record_scope

  Acentra identifies former Kepro as a utilization/case-management and quality-oversight vendor; the NEI program is one specific client arrangement, not evidence of universal insurance claim adjudication.

  Source comparison: 2026-09-26

  Primary source

• provider_phone / portal_url

  Acentra lists separate state and program contacts, including Colorado PAR and Florida PASRR. Stored 800-411-8484 is not established as one universal provider number.

  Source comparison: 2026-09-26

  Primary source

Frequently asked questions