InnovAge pace care and payment reference

Confirm the participant, center and outside service

1. Confirm active PACE participation, the responsible center and the applicable state provider manual.
2. Verify the service's authorization and coordination requirements, including the applicable emergency-care instructions. Do not infer authorization from a directory listing.
3. Use the current outside-provider claim instructions for the participant and agreement. Keep electronic submission, paper-status inquiries and payment reconsideration distinct.
4. The currently available claims page, dated October 20, 2022, states the lesser of 120 calendar days after service or the minimum period required by applicable state law for contracted providers. Verify the current state manual, agreement and submission type before relying on this reference.

PACE outside-provider resources

Use https://www.innovage.com/about-innovage/for-providers as a public resource for this role. Choose the participant center, outside-provider relations or paper/EDI claim contact appropriate to the inquiry. Published links do not certify authenticated access or live transaction support; QuickIntell is not the official portal.

Open the official resources for this role

This registry lists 1-855-542-7622 as a contact reference for InnovAge. Paper claim status/eligibility and claim-form assistance; EDI inquiries go electronically

Source checks and remaining limits

The findings below concern the stated service role. This reference does not certify active insurance coverage, enrollment totals, every product or jurisdiction, electronic transaction capabilities, or a QuickIntell integration. Unknown fields are not proof that a service is unavailable. Earlier source findings and the full-record review date retain their original dates.

• record_scope

  InnovAge operates PACE and coordinates care while processing outside-provider claims. Its published claim guidance distinguishes PACE from Medicare Advantage.

  Source comparison: 2026-09-26

  Primary source

• portal_url

  Current outside-provider resources live at about-innovage/for-providers and provide state manuals and claim instructions.

  Source comparison: 2026-09-26

  Primary source

• provider_phone

  855-542-7622 and 720-382-7015 are published for paper claim status/eligibility and claim-form assistance. EDI users are directed to electronic inquiries; the stored 844-704-9261 is not verified.

  Source comparison: 2026-09-26

  Primary source

• payer_ids.claims

  The claim page lists 31182 through Optum under TCC (Total Community Care). This is clearinghouse-specific claim routing, not evidence of a universal ERA ID.

  Source comparison: 2026-09-26

  Primary source

• timely_filing_days

  The published page contradicts the stored blanket 180 days: its contracted-provider rule uses the lesser of 120 calendar days after service or the minimum period required by state law. Reconsideration has a separate payment-date start. The page is dated 2022; verify current state manual and agreement.

  Source comparison: 2026-09-26

  Primary source

Frequently asked questions