Single-Specialty Practice (Orthopedics)
Orthopedic Practice Reduces No-Shows and Improves Surgical Case Capture
A 6-surgeon orthopedic practice reduced no-show rates from 17% to 9% and increased revenue by $420K annually through better scheduling and documentation.
1. Customer Profile
- 6 orthopedic surgeons, 3 physician assistants
- 2 locations, ~2,500 patient visits per month
- High mix of surgical procedures and imaging
2. Challenge
- High no-show rate for consults and imaging
- Manual reminder calls overwhelming staff
- Missed pre-authorizations for imaging and surgeries, leading to payment delays
- Under-documented notes impacting coding and revenue capture
3. Solution (QuickIntell Products Deployed)
- AI Voice Agents: for automated appointment reminders, rescheduling, and pre-surgical instructions
- AI RCM workflows: for pre-authorization checks before imaging and surgery
- AI Scribe: embedded in orthopedic consults for accurate and complete documentation
4. Implementation
Timeline: 8-week deployment with focus on appointment workflows and pre-auth steps
Integrations:
- Scheduling system
- Imaging vendors
Change Management:
- Training staff to manage exceptions and handle escalations from the AI assistant
5. Results
17% → 9%
No-show rate reduced
90% before the visit
Imaging and surgical cases pre-cleared for insurance
25% leading to more accurate coding and revenue per case
Increase in documented comorbidities
6. ROI Analysis
Annual savings: ~$420K from captured visits and correctly coded procedures
Payback period: within 3.5 months
Efficiency gains: Staff saved an estimated 800+ hours per year on repetitive phone calls
"It feels like we hired a full-time virtual front desk team without adding headcount. Our surgeons now walk into consults with everything prepared."
Practice Administrator, Orthopedic Group
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