Healthcare-grade security buyers approve in days, not quarters

QuickIntell is ISO 27001:2022 certified, demonstrating our commitment to maintaining the highest standards of information security, including confidentiality, integrity, and availability of data. Our certification is available upon request for clients and partners seeking verification.

QuickIntell combines board-level security ownership, HIPAA-aligned safeguards, role-based access control, tenant isolation, audit logging, encryption, and no-PHI model-training policies to protect QuickRCM healthcare workflows throughout processing, storage, and transmission.

QuickIntell uses TLS for data in transit and AES-256 encryption for data at rest. Production databases, files, recordings, and credentials are protected with managed key services and scoped access controls.

Protected Health Information for U.S. healthcare customers is processed and stored in U.S.-region infrastructure. QuickRCM records, QuickVoice recordings and transcripts, and AI Assistant threads are encrypted, scoped to the customer tenant, and governed by configurable retention policies and data residency controls.

QuickIntell supports email verification, strong passwords, multi-factor authentication, SAML Single Sign-On for enterprise customers, SCIM provisioning, role-based access control, and regular access reviews.

QuickIntell uses AI inside QuickRCM for healthcare workflows such as speech-to-text, QuickVoice call handling, AI Assistant work queues, clinical documentation, summarization, and revenue-cycle automation. Customer data and PHI are not used to train AI models, and semantic recall over old messages is disabled to reduce PHI retrieval risk.

QuickIntell lists sub-processors in the Trust Center, including AWS, Microsoft Azure, Google Cloud, Telnyx, Stripe, and non-PHI business systems such as Customer.io, HubSpot, MailerSend, and Chameleon. PHI-handling services are scoped by contract, U.S. region, tenant, and workload.

Retention is governed by the customer contract, healthcare compliance requirements, and module-level controls. AI Assistant unpinned threads purge after 90 days unless pinned or a stricter organization policy applies, audit evidence is retained for compliance, and privacy requests are handled through privacy@quickintell.com.

QuickIntell uses encryption, secure API connections, role-based access control, tenant-scoped data access, audit trails, signed file access, monitoring, vulnerability management, and incident response procedures to reduce breach risk.

QuickIntell uses cloud infrastructure, redundancy, automated backups, auto-scaling, continuous functional monitoring, and disaster recovery procedures to support availability for healthcare operations.

Email security@quickintell.com with enough information to reproduce the issue, including affected endpoints, steps to reproduce, potential impact, and any supporting evidence. QuickIntell aims to acknowledge vulnerability reports within two business days.

QuickIntell is ISO 27001:2022 certified, SOC 2 Type II certified, HIPAA aligned with Business Associate Agreements available for covered entities, and follows healthcare-specific security and privacy practices.

QuickIntell uses secure transfer channels, encrypted APIs, scoped access controls, and data residency controls for regulated data. Sensitive information should be exchanged through approved support, security, or privacy workflows rather than unencrypted email.

QuickVoice recordings and transcripts are encrypted at rest in U.S.-region infrastructure, scoped to the customer tenant, and governed by RBAC. Listening requires VOICE_CALL access, transcript export requires VOICE_CALL: EXPORT separately, and opt-outs are enforced through DNC controls.

QuickIntell maintains data integrity through validation checks, audit trails, backups, versioned operational workflows, monitoring, and controlled access to production systems.

Customers can contact privacy@quickintell.com for privacy inquiries and security@quickintell.com for security questions, vulnerability reports, and assurance requests.

QuickIntell logs access, security events, configuration changes, exports, automation execution metadata, and operational activity for auditability. Automation logs avoid storing PHI values and capture action metadata instead.

QuickIntell supports business continuity with redundant cloud infrastructure, automated backups, disaster recovery procedures, continuous monitoring, and incident response workflows.

PHI for U.S. healthcare customers is processed and stored in U.S.-region infrastructure for QuickRCM, QuickVoice, and AI Assistant workflows. Non-PHI business systems are separated from regulated workloads, and data residency is governed by tenant, workload, and agreement controls.

QuickIntell commits to notifying affected customers of a confirmed security incident involving their data within 24 hours of detection, followed by forensic and remediation updates through the incident response process.

QuickIntell writes sensitive actions to append-only audit logs for review and compliance evidence. Audit logs are retained for at least 7 years by default, and administrators can export them for HIPAA, SOC 2, and internal review workflows.

Built-in QuickRCM controls include 7-year audit retention, organizationId tenant isolation, semantic recall disabled for AI Assistant memory, portal credentials stored in AWS Secrets Manager, PHI-free automation logs, separate VOICE_CALL export permission, and DNC, TCPA, and FDCPA enforcement for QuickVoice outbound voice and collections workflows.