Epic at a glance
| Vendor | Epic Systems Corporation |
|---|---|
| Deployment segment | Inpatient, Ambulatory |
| Approximate market share | ~40% of the relevant US segment |
| Integration method | FHIR R4, HL7 v2, and Proprietary API |
| Authentication | SMART on FHIR (OAuth 2.0 + PKCE) with Epic launch context; backend-service JWT for non-interactive workloads. |
| Data sync cadence | Real-time (FHIR subscriptions + HL7 ADT/ORM feeds); sub-second for most resources. |
| Typical go-live | 2–4 weeks single-site; 4–8 weeks enterprise (multi-hospital IDN). |
How QuickIntell connects to Epic
QuickIntell connects to Epic over FHIR R4, HL7 v2, and Proprietary API. Authentication: SMART on FHIR (OAuth 2.0 + PKCE) with Epic launch context; backend-service JWT for non-interactive workloads. The integration is bidirectional — QuickIntell reads patient, encounter, order, coverage, and documentation resources from Epic, and writes back claim statuses, prior-authorization decisions, coding suggestions, and payment-posting events. Data exchange is encrypted in transit (TLS 1.2+), encrypted at rest (AES-256), and covered by a signed Business Associate Agreement per HIPAA.
See the full platform flow on how QuickIntell works, compare adjacent connectors in the EHR integration overview, or review encryption, BAA, and access controls on the security page.
QuickIntell modules validated on Epic
The 6 modules below are production-validated against Epic. Every module uses the same FHIR R4, HL7 v2, and Proprietary API surface described above — no separate integration is required per module.
| Module | What it does on Epic |
|---|---|
| QuickRCM | End-to-end revenue cycle orchestration from Epic encounter data — eligibility, claim scrubbing, submission, denials. |
| QuickAuth | Prior-authorization automation using Epic clinical data to build, submit, and track payer auth requests. |
| QuickCode | AI-assisted ICD-10 / CPT / HCPCS coding against Epic clinical documentation with modifier guidance. |
| QuickScribe | Ambient clinical documentation that writes structured notes back into the Epic chart. |
| QuickERA | Automated 835 / EOB posting and underpayment detection reconciled against Epic patient accounts. |
| QuickVoice | Voice-driven workflows — hands-free order entry, note capture, and patient lookup inside Epic. |
Go deeper on the modules above — QuickRCM for end-to-end revenue cycle and QuickAuth for prior-authorization automation. Browse adjacent connectors on the integrations index, or review encryption, BAA, and access controls on the security page.
How it works on Epic specifically
- SMART on FHIR launch in Hyperspace
QuickIntell launches inside Hyperspace as a SMART on FHIR app — Epic passes the active patient, encounter, payer, and rendering provider through OAuth 2.0 + PKCE launch context, so eligibility, prior-auth, and coding run against the chart the user already has open without a second sign-on.
- FHIR subscriptions + HL7 ADT / ORM / ORU / DFT
For hospital-grade event volume, QuickIntell consumes Epic FHIR subscriptions alongside HL7 v2 ADT, ORM, ORU, and DFT feeds over MLLP/VPN through the existing interface engine — sub-second propagation of admits, orders, results, and charges into the QuickIntell RCM pipeline with a fully reconciled audit trail.
- HL7 writeback where FHIR PUT is policy-restricted
Some Epic customers restrict outbound FHIR writes by policy; in those environments QuickIntell uses interface-only writeback (HL7) instead of FHIR PUT — same charge-capture and posting workflows, routed through the customer's sanctioned HL7 channel rather than a direct FHIR mutation.
Epic integration setup steps
- 1Request Epic integration project; assign Epic TS and QuickIntell implementation lead.
- 2Provision Epic FHIR/APIs (App Orchard client or direct integration) and HL7 interface endpoints.
- 3Map patient, encounter, order, and coverage resources to QuickIntell data model.
- 4Validate sandbox with representative encounter data; run end-to-end test of eligibility → claim.
- 5Cutover to production with a single-department pilot; expand to remaining service lines.
Data sync cadence
Real-time (FHIR subscriptions + HL7 ADT/ORM feeds); sub-second for most resources. QuickIntell retries transient interface failures with exponential backoff and logs every message delivery so reconciliation is auditable end-to-end. Operational exceptions (rejected messages, schema drift, credential expiry) route to the customer's QuickIntell console for triage. For day-2 operations on Epic, the same console exposes the Health dashboard (circuit state, weekly uptime, recent errors), the Sync log with correlation IDs for end-to-end traceability across FHIR R4 and HL7 v2 acknowledgements, and the Conflict workspace for picking a winner when QuickIntell and Epic disagree on the same field — described in the section below.
Operational resilience on Epic
Every QuickIntell EHR connector ships with the same day-2 control surface — so when something drifts on the Epicside, your team has the tools to see it, fix it, and prove what happened. The four controls below are part of the platform; they are not Epic-specific add-ons.
- Health dashboard
One screen for the Epic connector — circuit state (CLOSED / HALF_OPEN / OPEN), last successful inbound and outbound sync, conflicts pending, and three rolling numbers: weekly uptime (target 99.5%+), syncs in the last 24 hours, and recent errors.
- Sync log + correlation IDs
Every sync attempt against Epic is recorded with a timestamp, direction, source, status, plain-language errorReason, and a unique correlation ID — so any payload can be traced end-to-end across QuickIntell, the interface engine, and the Epic acknowledgement without guesswork.
- Conflict workspace
When QuickIntell and Epic disagree on the same field, the row lands in the Conflict workspace with both values, the source of each, and a full audit trail. Pick a winner, apply, and the next sync converges — no silent overwrites, no "which system is right" guessing.
- Backfill mode
After an outage, credential reset, or a fresh go-live, Run Backfill catches Epic up over a chosen date range — out-of-band so it never blocks the standard poll cadence, scoped to a resource set, and tagged source =
BACKFILLin the Sync log so progress is auditable.
Recovery & SLA
- Health check cadence
- 1 minute
- Drift MTTD
- <60 seconds
- Breaker cooldown
- 1 hour to HALF_OPEN
- Backfill throughput
- ≤ 24 hours per million records
- Polling cadence
- 1 minute (configurable to 15 min default)
Go-live timeline
2–4 weeks single-site; 4–8 weeks enterprise (multi-hospital IDN). The timeline spans the five steps above, concluding with a pilot department or practice running end-to-end before broader rollout. Multi-site or multi-tenant deployments add calendar time for each additional Epic instance.
Why QuickIntell on Epic
- IDN-scale resilience
Circuit-breakered connector with exponential-backoff retries and schema-drift detectors targeting under 15-minute MTTD (manual §23), so Hyperspace upgrades, FHIR endpoint changes, and HL7 interface drift are caught before they break revenue cycle workflows across an IDN-scale Epic estate.
- One connector, all six modules
A single Epic integration powers QuickRCM, QuickAuth, QuickCode, QuickScribe, QuickERA, and QuickVoice — no per-module integration overhead, no duplicated SMART app registrations, and one audit surface for the full revenue cycle instead of stitching a separate vendor in at every stage.
- Trusted enterprise security
HIPAA-aligned, BAA-backed, SOC 2 Type II and HITRUST posture — credentials sit in AWS Secrets Manager with per-tenant isolation, never in app config or logs, so Epic security review and IDN compliance teams get the controls they expect without bespoke handling.
Known limitations
Every Epic deployment has environment-specific edges. The boundaries below apply to the QuickIntell integration itself — they are not deficiencies of Epic.
- App Orchard / Galaxy listing is pending; customers currently deploy via direct-integration agreement.
- Some Epic customers restrict outbound FHIR writes by policy; in those environments QuickIntell uses interface-only writeback (HL7) instead of FHIR PUT.
Frequently asked questions — Epic integration
How does QuickIntell connect to Epic?
QuickIntell connects to Epic via FHIR R4, HL7 v2, and Proprietary API. Authentication is handled through SMART on FHIR (OAuth 2.0 + PKCE) with Epic launch context; backend-service JWT for non-interactive workloads. The integration exchanges patient demographics, encounters, orders, coverage, clinical documentation, and billing data bidirectionally, with all traffic encrypted in transit (TLS 1.2+) and at rest (AES-256).
How long does an integration with Epic take?
2–4 weeks single-site; 4–8 weeks enterprise (multi-hospital IDN). The timeline covers partner-program enablement, credential provisioning, data mapping, sandbox validation, and a single-department or single-practice pilot before broader rollout. Multi-site deployments add calendar time per additional Epic instance.
Which QuickIntell modules work with Epic?
The following QuickIntell modules are production-validated on Epic: QuickRCM, QuickAuth, QuickCode, QuickScribe, QuickERA, QuickVoice. Each module uses the same FHIR R4, HL7 v2, and Proprietary API surface — customers do not need to run a separate integration per module.
How often does data sync between Epic and QuickIntell?
Real-time (FHIR subscriptions + HL7 ADT/ORM feeds); sub-second for most resources. Transient interface failures are retried with exponential backoff, and every message delivery is logged for audit. Operational exceptions (rejected messages, schema drift, credential expiry) surface in the QuickIntell console for triage.
Is QuickIntell certified or listed in the Epic partner program?
QuickIntell participates in the Epic Systems Corporation partner ecosystem and is available via direct integration today. Marketplace listing status varies by vendor; contact the QuickIntell team for the current certification and listing state against your Epic tenant.
What are the known limitations of the QuickIntell–Epic integration?
App Orchard / Galaxy listing is pending; customers currently deploy via direct-integration agreement. Some Epic customers restrict outbound FHIR writes by policy; in those environments QuickIntell uses interface-only writeback (HL7) instead of FHIR PUT. These boundaries apply to the integration itself and are not deficiencies of Epic.
Is QuickIntell listed in Epic App Orchard?
App Orchard (now part of the Epic Showroom / Galaxy program) listing is pending — QuickIntell is in the program pipeline but not yet published in the marketplace. In the meantime, customers deploy QuickIntell against Epic via a direct-integration agreement using the same FHIR R4 + HL7 v2 + SMART on FHIR launch surface QuickIntell uses for listed apps. Functionally there is no difference for the revenue-cycle team: the connector, modules, and security posture are identical, and the migration to a Showroom-listed app on the same tenant is a configuration change rather than a re-implementation. Contact the QuickIntell team for the current Showroom / Galaxy listing state and whether your Epic tenant is eligible for early-access listing.
How does QuickIntell handle Epic FHIR write restrictions?
Some Epic customers restrict outbound FHIR writes by policy — typically blocking FHIR PUT / POST against clinical and financial resources to keep Epic as the system of record. In those environments QuickIntell falls back to interface-only writeback over HL7 v2: claim statuses, prior-authorization decisions, coding suggestions, payment-posting events, and denial worklists are routed back to Epic as DFT, ORU, ADT, and SIU messages over MLLP through the customer's existing interface engine, rather than as FHIR resource updates. Reads continue to use FHIR R4 + Epic launch context unchanged, and audit logging covers every outbound message. When the customer later relaxes the FHIR-write policy, QuickIntell switches the writeback channel to FHIR without re-implementing the workflow.
Does QuickIntell run inside Epic Hyperspace?
Yes. QuickIntell launches inside Epic Hyperspace as a SMART on FHIR app, inheriting the active patient, encounter, payer, and rendering provider directly from the Epic launch context — clinicians and revenue-cycle staff do not sign in separately, and the QuickIntell side panel docks into the Hyperspace chart workspace alongside the open encounter. The same SMART on FHIR launch flow (OAuth 2.0 + PKCE) covers Hyperspace web, Hyperdrive, and the Haiku/Limerick mobile clients, so a single integration configuration carries QuickRCM, QuickAuth, QuickCode, QuickScribe, QuickERA, and QuickVoice across the entire Epic client footprint.
Is patient data secure during the Epic integration?
Yes. All data exchanged between QuickIntell and Epic is encrypted in transit using TLS 1.2+ and at rest using AES-256. QuickIntell is HIPAA-compliant, provides a signed Business Associate Agreement, and maintains SOC 2 Type II controls. Role-based access and audit logging cover every read and write against Epic data.
Connect QuickIntell to your Epic tenant
Get a personalized integration plan. The QuickIntell team maps your Epic workflows to QuickRCM, QuickAuth, QuickCode, QuickScribe, QuickERA, and QuickVoice — typical go-live is 2–4 weeks single-site; 4–8 weeks enterprise (multi-hospital idn)..
Disclaimer
This page describes the QuickIntell integration with Epic and is provided for operational reference. Epic is a trademark of Epic Systems Corporation; QuickIntell is not affiliated with or endorsed by Epic Systems Corporation except as noted above. Integration capabilities evolve as vendor APIs change — contact the QuickIntell integrations team for the current scope on your tenant.