Contra Costa Health Plan provider portal, phone and payer ID quick facts
| Provider portal | https://cchealth.org/healthplan/providers |
|---|---|
| Provider phone | 1-877-800-7423 |
| Claims payer ID | Verify in clearinghouse payer list |
| Eligibility payer ID | Verify in clearinghouse payer list |
| ERA payer ID | Clearinghouse-specific |
| Timely filing | 365 days |
| Prior auth route | X12 278 plus provider portal |
| Last reviewed | 2026-04-23 |
- Contra Costa Health Plan does not expose one verified national ERA payer ID in this registry. ERA enrollment and 835 routing are clearinghouse- and product-specific; verify in the payer portal or clearinghouse payer list before enrollment.
Contra Costa Health Plan at a glance
| Legal name | Contra Costa Health Plan |
|---|---|
| Also known as | CCHP |
| Category | Medicaid MCO |
| Parent organization | Contra Costa Health Services |
| Claims payer ID | Not published |
| Eligibility (270/271) payer ID | Not published |
| ERA (835) payer ID | Clearinghouse-specific |
| NAIC company code | Not published |
| States covered | California |
| Provider portal | https://cchealth.org/healthplan/providers |
| Provider phone | 1-877-800-7423 |
Always verify claims-routing details against the member ID card and the payer's current EDI companion guide before submission.
Timely filing & appeals for Contra Costa Health Plan
Contra Costa Health Plan's standard timely filing window for participating providers is 365 days from the date of service. Plan-specific products (Medicare Advantage, Medicaid, employer groups, secondary claims) may have shorter or longer windows — always confirm against the policy linked below before disputing a TFL denial.
| Submission type | Window |
|---|---|
| In-network initial claim | 365 days |
| Out-of-network initial claim | 365 days (verify per plan) |
| Secondary / coordination of benefits | 365 days from primary EOB |
| Corrected / appeal | 180 days from denial |
Appeal levels
- Level 1: First-Level ReconsiderationFile within 180 days
Written request for claim reconsideration with supporting documentation, filed within the stated window of the denial notification.
- Level 2: Second-Level Formal AppealFile within 60 days
Formal appeal reviewed by a party not involved in the initial determination; typically requires the first-level decision letter.
- Level 3: External / Independent ReviewFile within 120 days
External Independent Review Organization (IRO) review per ACA §2719 and applicable state law.
Source: Contra Costa Health Plan provider policy. Always confirm before disputing a TFL denial — payer policies are versioned and product-specific.
Prior authorization with Contra Costa Health Plan
Contra Costa Health Plan accepts X12 278 prior-authorization transactions electronically. The procedures most commonly subject to prior authorization include advanced imaging, inpatient admissions, specialty pharmacy, and certain outpatient surgical procedures. Use the payer's authorization tool below to confirm requirements per CPT before scheduling a service.
Contra Costa Health Plan maintains a live prior-authorization code lookup tool that supersedes any cached list. Use the provider portal or the policy documents below to confirm the current PA list before rendering a service.
Top denial reasons for Contra Costa Health Plan
Per-payer denial benchmarks publish here once the QuickIntell anonymized ETL pipeline ingests sufficient Contra Costa Health Plan volume. Until then, see the broader CARC reference for industry-wide remediation guides.
Electronic claims, eligibility & ERA
| Transaction | Supported | Payer ID |
|---|---|---|
| 837P / 837I claims | Yes | — |
| 270 / 271 eligibility | Yes | — |
| 278 prior authorization | Yes | — |
| 835 ERA | No | Clearinghouse-specific |
Payer IDs vary by clearinghouse — confirm against your clearinghouse payer list (Availity, Change Healthcare/Optum, Waystar) before configuring submitter routing.
State coverage
Contra Costa Health Plan operates in the following states. Each link opens state-level Medicaid program details, dominant commercial payers, and state-specific RCM regulations.
QuickIntell coverage for Contra Costa Health Plan
- QuickRCM
End-to-end claim lifecycle automation tuned to Contra Costa Health Plan's edits and adjudication patterns.
- QuickAuth
Automated prior-authorization submissions and status checks for Contra Costa Health Plan services that require PA.
- QuickERA
Automated 835 ERA posting from Contra Costa Health Plan with payment reconciliation and denial routing.
Frequently asked questions about Contra Costa Health Plan
Where is the Contra Costa Health Plan provider portal?
The Contra Costa Health Plan provider portal is available at https://cchealth.org/healthplan/providers. Use it for eligibility checks, claim status, prior authorization workflows, appeals, and payer-specific routing updates. QuickIntell links to the payer's provider-facing portal as a reference and is not the official payer portal.
What is the timely filing limit for Contra Costa Health Plan?
Contra Costa Health Plan's standard timely filing limit for participating providers is 365 days from the date of service. Plan-specific products (Medicare Advantage, Medicaid managed care, employer groups) may have different windows — confirm against the payer's provider manual before disputing a TFL denial.
Does Contra Costa Health Plan publish a single claims payer ID?
Contra Costa Health Plan does not publish a single canonical claims payer ID — routing is plan- or jurisdiction-specific. Look up the correct ID per member in your clearinghouse directory (Availity, Change Healthcare/Optum, Waystar) and verify against the member ID card before submission.
Does Contra Costa Health Plan accept electronic claims?
Yes — Contra Costa Health Plan accepts ANSI X12 837P and 837I electronic claims through standard clearinghouses. Real-time eligibility (270/271) is supported and X12 278 prior authorization is supported.
How do I appeal a Contra Costa Health Plan denial?
Contra Costa Health Plan uses a 3-level appeal process. Level 1 (First-Level Reconsideration) must be filed within 180 days of the denial. Each escalation level requires the prior decision letter and supporting clinical or coding documentation. See the appeal-levels block above for deadlines and process.
How long do Contra Costa Health Plan prior authorization approvals take?
Contra Costa Health Plan's prior-authorization decision turnaround typically follows standard industry windows: 72 hours for urgent requests and up to 14 calendar days for non-urgent requests. Specialty drugs and high-cost imaging may extend further. Submit through X12 278 or the Contra Costa Health Plan provider portal for the fastest turnaround.
What is the Contra Costa Health Plan provider phone number?
Providers can reach Contra Costa Health Plan at 1-877-800-7423 for claims status, eligibility verification, and authorization questions. Have the member ID, date of service, and tax ID ready before calling. Most operational tasks are faster through the provider portal at https://cchealth.org/healthplan/providers.
Run cleaner claims to Contra Costa Health Plan with QuickIntell
QuickAuth, QuickRCM, and QuickERA are validated against Contra Costa Health Plan's EDI behavior — eligibility, prior auth, claim scrubbing, and ERA posting all run on real payer rules.
Disclaimer
This page is operational reference for medical-billing professionals. It is not legal, clinical, or contractual advice. Payer policies change without notice — always verify against Contra Costa Health Plan's current published documents before submission. CPT® is a registered trademark of the American Medical Association.