Plan specialist correspondence in Australia

Have staff confirm the patient, referring practitioner and referral attachments through the practice’s existing process. Preserve uncertain information for review.

Expected output

A checked correspondence context.

Human reviewer

Practice administration, with clinical questions escalated.

Exception path

Missing recipient details or conflicting patient identity stops automated delivery.

Use the agreed document structure and authorised inputs. Keep unsupported facts, uncertain transcription and unanswered questions visible rather than completing them by inference.

Expected output

An unapproved draft letter in the agreed template.

Human reviewer

The responsible clinician.

Exception path

A draft is not a signed clinical document and cannot be sent as one.

Require the clinician’s content review and the practice’s recipient check. Identify whether transfer to the installed software is manual or an authorised interface operation.

Expected output

Approved content with an approved recipient and destination.

Human reviewer

Clinician for content; authorised staff for delivery details.

Exception path

A destination mismatch or unsupported operation returns the item to staff.

Track both the delivery acknowledgement and the copy in the clinical record. A prepared PDF, a sent message and a filed record are three different completion states.

Expected output

A reconciled correspondence status.

Human reviewer

Practice correspondence owner.

Exception path

Undelivered or unfiled items remain open; retrying must not produce duplicate letters.